We hold both our cleaning teams and our valued clients to a shared standard of professionalism:
Clear Scopes, Zero Surprises: Cleaners arrive knowing exactly what was booked, and clients receive an itemized service checklist with zero hidden charges.
Safety First: Cleaners have the right to decline tasks involving hazardous chemical mixtures, exposed live electrical wiring, or unrestrained aggressive animals.
Strict No-Cash Policy: To protect cleaner safety during transit, all payments, bookings, and tips are handled digitally via our secure platform.
Constructive Feedback: Service quality issues are resolved with dignity through our 24-hour complimentary re-clean policy, never through arbitrary pay deductions.