POPIA Compliance

Who we are

TerraCelest Group of Companies (Pty) Ltd is a South African company registered with CIPC under enterprise number 2026/665752/07. We are the responsible party for personal information we collect through this website and our services.

What we collect

• Contact details: name, phone number, email address
• Service address: physical location where the service is provided
• Booking information: services requested, dates, special instructions
• Payment information: transaction references (we do not store card numbers)
• Account information for cleaning partners: identification, banking details, tax information
• Communication history: emails, WhatsApp messages, support requests

Why we collect it

We process personal information to deliver the services you request, invoice and receive payment, coordinate cleaning teams, verify partner identities where required by law, comply with South African tax, labour and consumer law, and (with your consent) send you marketing communications.

Who we share it with

We share information with payment providers to process transactions, our email service to deliver notifications, and service partners to fulfil the services you book. We do not sell personal information. Where we use third-party tools, we do so under agreements that limit their use of your data to the purpose we engaged them for.

How long we keep it

Booking and financial records are kept for five years to satisfy SARS and consumer-protection requirements. Marketing contact information is kept until you withdraw consent. Partner records are kept for the duration of engagement plus the legal retention period for employment-related records.

Your rights under POPIA

• To be notified that personal information is being collected, and when it has been accessed without authorisation
• To access the personal information we hold about you
• To request correction or deletion of information that is inaccurate, irrelevant, excessive, or unlawfully obtained
• To object to processing based on legitimate interest
• To withdraw consent for marketing at any time
• To lodge a complaint with the Information Regulator

How to exercise them

Email team@terracelest.com with the subject line "POPIA Request" and describe what you want. We will respond within 30 days as required by POPIA.

To unsubscribe from marketing emails, use the unsubscribe link at the bottom of any marketing email we send, or email us with the subject "Unsubscribe".

The Information Regulator

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator (South Africa).

• Website: inforeg.org.za
• Email: complaints.IR@justice.gov.za
• Postal: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
• Telephone: 010 023 5200