How can we help?

We’re here every day 06:00 – 20:00.

WhatsApp Usually replies in minutes Call us 084 864 2597 Help Centre Frequently asked questions & guides Chat with us Message the TerraCelest team

Common questions

Are TerraCelest cleaning partners vetted?
TerraCelest conducts screening and verification as part of the partner onboarding process before partners are accepted to provide services through the platform.
Do you bring cleaning products?
Yes. TerraCelest provides the equipment, cleaning products and supplies required for accepted cleaning bookings.
What areas do you cover?
TerraCelest currently serves Ekurhuleni East in Gauteng, including areas such as Daveyton and Benoni.
Can I reschedule or cancel?
Yes. Open your booking from My Bookings and use the available reschedule or cancellation option. Applicable terms may depend on how close the change is to the scheduled service.