Compliance & Governance

TerraCelest Group of Companies (Pty) Ltd is a registered South African facilities services company operating with formal governance, statutory registration, and documented partner vetting.

Corporate registration

Statutory registrations

• CIPC — Companies and Intellectual Property Commission. Both directors in good standing.
• SARS — South African Revenue Service. Tax reference: 9072573315, returns current.
• UIF — Unemployment Insurance Fund. Employer registered.
• COIDA — Compensation Fund for workplace injuries and diseases. Registered employer.
• Bargaining Council — National Bargaining Council for the Contract Cleaning Industry (NBCCCI).

B-BBEE status

B-BBEE Level 1 status means our clients receive maximum procurement recognition on their own scorecards when engaging TerraCelest for cleaning, catering, or facilities services.

Data protection — POPIA

TerraCelest processes personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. Our Privacy Policy sets out the categories of information we collect, the lawful basis for processing, retention periods, and data subject rights.

Data subjects may request access, correction, or deletion of their personal information by contacting privacy@terracelest.com.

Labour standards

Cleaning Partners on the TerraCelest network are engaged as independent service providers under the terms set out in Schedule B — Remuneration & Payout Terms. Payment is per completed service, not per hour.

All payouts are executed by electronic bank transfer to verified South African accounts. TerraCelest does not require partners to accept cash payments from clients on our behalf.

Partner vetting

Every cleaning partner completes a structured vetting pipeline before activation on the network:

• Identity verification against a South African ID document or passport
• Criminal record check via an accredited service provider
• Proof of residential address
• Banking details verified against account holder name
• Signed Schedule B remuneration agreement
• Completion of the TerraCelest Cleaning Standard training modules

Insurance & liability

TerraCelest maintains public liability cover for cleaning operations conducted by our network. Partners are covered during scheduled assignments performed under a TerraCelest booking. Independent work undertaken by partners outside the network is not covered.

Consumer protection

Our refund and cancellation terms comply with the Consumer Protection Act (CPA), Act 68 of 2008. Details are set out in our Refund & Cancellation Policy.

AI usage

TerraCelest uses AI systems to assist with customer care triage, scheduling support, and internal reporting. Human oversight is retained for all decisions that materially affect a customer or partner. See our AI Customer Care Policy.

Tender & procurement readiness

TerraCelest is registered and prepared to bid on cleaning and facilities contracts across Gauteng and nationally. Our compliance pack includes:

• CIPC registration certificate and Memorandum of Incorporation
• B-BBEE Level 1 Contributor certificate
• SARS Tax Compliance Status PIN
• UIF and COIDA registration
• Bargaining Council for the Contract Cleaning Industry registration
• Business banking details for EFT payment
• Central Supplier Database (CSD) registration

Contact

For compliance, tender, or procurement enquiries:

Email: compliance@terracelest.com
Company: team@terracelest.com
Phone: 084 864 2597