TerraCelest Cleaning Partner Payment Policy

This policy establishes how TerraCelest pays Cleaning Partners for cleaning services completed through the TerraCelest booking system.

The purpose is to provide a consistent, transparent and auditable payment process while maintaining appropriate tax and operational records.

TerraCelest Cleaning Partners are engaged on a per-booking service basis, subject to the terms of their Independent Cleaning Partner Agreement.

A partner's earnings are based on cleaning services actually completed and approved for payment.

Partners are not guaranteed a fixed number of bookings or a fixed weekly income.

A partner may accept or decline an available booking in accordance with the Partner Agreement and booking process.

TerraCelest will operate a weekly payment cycle.

The standard earning period will run: Monday to Sunday.

Bookings completed during the earning period will be reviewed and reconciled during the following payment-processing period.

TerraCelest will make approved partner payments on the designated weekly payment day communicated to partners.

The payment day may be adjusted where required by banking, public-holiday or administrative processing requirements.

A booking will become eligible for payment when:

1. The partner accepted the booking.
2. The cleaning service was completed.
3. The agreed service scope was completed.
4. Required completion information has been submitted.
5. TerraCelest has verified the completed booking.
6. The booking has been approved for payment.

A scheduled or accepted booking is not automatically payable.

For every payment period, TerraCelest will calculate the partner's earnings from approved completed bookings.

The payment record will identify:

• Booking reference.
• Service date.
• Service performed.
• Applicable partner payment amount.
• Approved adjustments, where applicable.
• Total amount payable for the payment period.
• Payment status.
• Payment date.
• Payment reference.

Where a completed booking is subject to a legitimate unresolved service issue, TerraCelest may place the affected booking amount under review until the matter has been assessed.

A disputed booking will be recorded separately from approved bookings.

An unresolved issue relating to one booking should not automatically prevent payment of unrelated bookings that have already been completed and approved.

Any adjustment must be supported by the applicable Partner Agreement and TerraCelest's approved dispute process.

TerraCelest will record the reason for each cancelled, missed or incomplete booking.

The following situations must be distinguished:

• Customer cancellation.
• Partner cancellation.
• Partner no-show.
• TerraCelest cancellation.
• Property inaccessible.
• Incomplete service.
• Service-quality issue.
• Customer-requested additional work.
• Booking dispute.

Payment treatment will be determined according to the applicable booking and Partner Agreement provisions.

TerraCelest will not treat a cancellation or service issue as an automatic deduction without an applicable contractual basis.

Partner payments should preferably be made electronically to the verified bank account registered for the partner.

TerraCelest will maintain the partner's approved payment details as part of its financial records.

Banking-detail changes must be verified before being used for a payment.

Cash payments should not form part of the standard partner-payment process.

The weekly payment frequency does not, by itself, determine the partner's tax treatment.

TerraCelest must assess the actual relationship with each partner and comply with applicable SARS requirements.

Where a partner genuinely operates as an independent contractor and the payment falls outside the applicable definition of remuneration for employees' tax purposes, TerraCelest will generally not deduct PAYE from that payment.

The partner remains responsible for declaring their income to SARS and meeting their own applicable tax obligations.

Where the relationship or payment is subject to PAYE or another statutory requirement, TerraCelest must apply the relevant requirements rather than relying solely on the partner's contractual label.

TerraCelest will maintain appropriate records for each Cleaning Partner, including, where applicable:

• Signed Independent Cleaning Partner Agreement.
• Partner identification and business information required for onboarding.
• Tax information required for compliance.
• Banking details and verification record.
• Accepted and declined bookings.
• Completed bookings.
• Weekly payment statements.
• Invoices or other supporting payment documentation where applicable.
• Proof of payment.
• Disputes and payment adjustments.
• Relevant communication concerning payment matters.

These records must clearly distinguish Cleaning Partner payments from employee payroll.

Each weekly payment should be accompanied by or made accessible through a payment statement showing the partner how the amount was calculated.

The statement should include the relevant payment period, approved bookings, earnings, adjustments and final amount paid.

TerraCelest's operational payment workflow should follow:

Where there is an issue:

Every payment-status change should have a recorded Last Modified date/time and responsible user or system record where available.

Before each weekly payment run, TerraCelest should reconcile:

• Completed bookings.
• Approved partner earnings.
• Disputed bookings.
• Adjustments.
• Total partner liability.
• Payment amounts.
• Banking details.
• Payment records.

Only bookings marked Approved for Payment should enter the normal payment run.

If TerraCelest identifies an incorrect payment, duplicate payment, underpayment or other payment discrepancy, the matter must be recorded and reviewed.

Any recovery, correction or additional payment must be handled according to the Partner Agreement and applicable law.

Partners are responsible for:

• Providing accurate payment information.
• Providing required tax/business information.
• Reviewing their weekly payment statements.
• Informing TerraCelest promptly of payment discrepancies.
• Meeting their own applicable tax obligations.
• Maintaining any records they are legally required to maintain.

TerraCelest is responsible for:

• Maintaining accurate booking and payment records.
• Calculating approved partner earnings correctly.
• Processing payments according to the weekly payment cycle.
• Maintaining appropriate supporting documentation.
• Applying statutory deductions or reporting requirements where applicable.
• Keeping partner payments separate from employee payroll.
• Providing partners with clear payment information.

The Partner Agreement, payment policy and actual operating practices must remain consistent.

TerraCelest must not rely solely on the term “Independent Cleaning Partner” to determine tax or employment status. The actual working relationship must support the intended independent-contractor arrangement.

Any change to the partner operating model that introduces employee-like control, supervision or obligations should be reviewed before implementation.

TerraCelest should review this policy whenever there is a material change to:

• Partner engagement structure.
• Payment model.
• Booking operations.
• SARS requirements.
• Labour-law requirements.
• Accounting procedures.
• TerraCelest's partner agreement.