Cookies and similar technologies may be used to help our digital services function correctly, remember preferences, understand how services are used and improve the customer experience.
What Are Cookies?
Cookies are small text files or similar pieces of information that may be stored on a device when a website or web application is accessed.
Depending on how they are configured, cookies can allow a website to recognise a browser, remember information, maintain a session or understand how visitors interact with a service.
Why TerraCelest Uses Cookies
TerraCelest may use cookies and similar technologies for legitimate operational and customer-experience purposes, including:
- Keeping the website and application functioning correctly.
- Maintaining secure sessions and authentication states.
- Remembering selected preferences.
- Supporting booking and customer-service functionality.
- Understanding website performance and usage.
- Improving navigation and the overall customer experience.
- Detecting technical problems and security issues.
Essential Cookies
Essential cookies are technologies required for certain parts of a website or application to function.
These may support functions such as navigation, session management, security, booking workflows or other core features.
Preference Cookies
Preference technologies may allow TerraCelest to remember information that changes how the website or application behaves or appears.
Examples may include selected interface preferences, language settings or other choices made during a session.
Analytics and Performance
TerraCelest may use analytics or similar technologies to understand how customers interact with its digital services.
This may help us identify frequently used features, technical problems, performance issues and areas where the customer experience can be improved.
Security Technologies
Cookies or similar technologies may be used to support security, prevent misuse, maintain sessions and detect suspicious activity.
Security-related technologies may be necessary to protect TerraCelest systems, customers and digital transactions.
Third-Party Technologies
TerraCelest may use third-party technology providers for services such as payments, communications, hosting, analytics, security or other digital functions.
Such providers may use cookies or similar technologies in accordance with their own privacy and cookie policies.
The use of a third-party service does not necessarily mean that TerraCelest controls the cookies or technologies used by that provider.
Payment Services
Where TerraCelest uses a third-party payment provider, that provider may use technologies necessary to process, secure or authenticate payment transactions.
Customers should review the relevant payment provider's privacy and cookie information where applicable.
WhatsApp and External Services
TerraCelest may provide links or integrations to external services such as WhatsApp or other communication platforms.
Once a customer interacts with an external service, that service's own privacy, cookie and technology policies may apply.
Cookies and Personal Information
Some cookies or similar technologies may be associated with information that can identify or relate to an individual.
Where cookie-related information constitutes personal information, TerraCelest will process it in accordance with applicable privacy law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Managing Cookies
Most modern browsers allow users to control or delete cookies through their browser settings.
Depending on the browser and device, users may be able to block cookies, delete stored cookies or receive notifications when cookies are being used.
Blocking certain cookies may affect the operation of some TerraCelest website or application features.
Mobile Devices
When accessing TerraCelest through a mobile device, similar technologies may be used by the browser, application or operating system.
Mobile-device settings may provide additional controls over storage, permissions and tracking technologies.
Local Storage and Similar Technologies
TerraCelest digital services may use browser storage, local storage, session storage or similar technologies in addition to traditional cookies.
These technologies may be used to support application functionality, remember temporary information and improve performance.
Cookie Duration
Some cookies may remain on a device only for the duration of a browser session, while others may remain for a longer period.
The duration depends on the purpose of the technology and how it has been configured by TerraCelest or the relevant third-party provider.
Changes to This Cookie Policy
TerraCelest may update this Cookie Policy when its technology, services, operational practices or applicable legal requirements change.
The latest version published through an official TerraCelest channel will identify the applicable update date.
South African Law
This Cookie Policy is intended to operate consistently with the laws of the Republic of South Africa.
Where mandatory South African privacy or consumer protections apply, those protections take precedence over any inconsistent provision of this policy.
Contact TerraCelest
If you have questions about cookies, privacy or the technologies used by TerraCelest, you can contact us through our official customer-support channels.
WhatsApp customer support: 084 864 2597
Related Policies
This Cookie Policy should be read together with the other TerraCelest legal and privacy documents applicable to the customer's use of our services.