Terms governing TerraCelest residential cleaning services, bookings, customers and use of the service.
How TerraCelest collects, uses, stores and protects personal information.
Information about cookies and similar technologies used by TerraCelest digital services.
Rules and procedures relating to customer refunds, credits and applicable booking adjustments.
Requirements and consequences relating to cancelled or rescheduled cleaning bookings.
Rules governing booking requests, confirmation, scheduling, changes and service appointments.
How customers can raise service concerns and how TerraCelest handles complaints and disputes.
Information concerning personal information, processing activities and data subject rights.
Agreement governing the relationship between TerraCelest and approved Cleaning Partners.
How approved Cleaning Partners are paid for completed, verified and approved bookings.
Service expectations, quality standards and operational requirements applicable to cleaning services.
Rules governing appropriate use of TerraCelest platforms, accounts and digital services.
