Payment Terms

Payment may be required before a service, booking, product, or other transaction is confirmed.

A customer's submission of an order or booking does not, by itself, constitute confirmation. The transaction is confirmed only when TerraCelest has successfully received and verified the required payment and has issued a confirmation.

All prices displayed on our website are quoted in South African Rand (ZAR) unless otherwise stated.

The applicable price is the price displayed at checkout before the customer authorises payment, subject to any clearly stated promotional terms, additional charges, or applicable taxes.

Where a promotional or discount code is offered, the code must be entered at checkout before payment is authorised.

Promotional codes:

• may be subject to specific eligibility requirements;
• may only be valid during the stated promotional period;
• may not be combined with other promotions unless expressly permitted;
• may not be exchanged for cash; and
• may be rejected where the applicable promotional conditions have not been satisfied.

For example, where HELLOTC is advertised as a 50% promotional discount, the discount applies only during the stated promotional period and subject to the conditions communicated with that promotion.

Online payments may be processed through third-party payment service providers.

Depending on the payment methods made available by TerraCelest, these providers may include card, instant EFT, electronic payment, or other supported payment methods.

Payment information entered during checkout may be processed directly by the applicable payment provider. TerraCelest does not require customers to provide their full card details directly to TerraCelest for storage.

TerraCelest does not request or store customers' full card numbers, card security codes (CVV/CVC), PINs, online banking passwords, or other payment authentication credentials on its website or servers.

Where a third-party payment provider is used, payment credentials are entered and processed through the payment provider's secure payment environment. TerraCelest receives only the payment and transaction information necessary to process and manage the associated order or booking.

TerraCelest may retain transaction references, payment status, amounts, dates, and other non-sensitive payment records necessary for order management, reconciliation, customer support, fraud prevention, accounting, and legal or regulatory requirements.

Customers should never provide their card PIN, online banking password, one-time password (OTP), or other confidential authentication credentials to TerraCelest through email, WhatsApp, telephone, forms, or any other communication channel.

By submitting a payment, the customer authorises the applicable payment provider to process the transaction for the amount displayed at checkout.

TerraCelest may require additional verification where reasonably necessary to confirm a transaction or prevent fraudulent or unauthorised activity.

A payment is considered successfully received only after the applicable payment provider has confirmed the transaction to TerraCelest and the transaction has passed TerraCelest's verification process.

Only once our servers have independently confirmed the payment with the payment provider is your booking considered paid and confirmed.

If a payment fails, is declined, is cancelled, expires, is interrupted, or cannot be verified, the associated order or booking may remain unpaid and may not be confirmed.

Customers may be required to initiate a new payment attempt.

Customers should not repeatedly submit payment attempts if they are uncertain whether a previous transaction succeeded.

Where a customer believes that they have been charged more than once for the same transaction, they should contact TerraCelest with the relevant transaction or order details so that the payments can be investigated.

Refunds are subject to TerraCelest's applicable cancellation, refund, and service terms and to any rights provided to customers under applicable South African law.

Where a refund is approved, it may be processed through the original payment method where reasonably possible.

The time required for a refunded amount to appear in the customer's account may depend on the payment provider and the customer's bank or financial institution.

Customers are encouraged to contact TerraCelest first regarding payment or service disputes so that the matter can be investigated and resolved where possible.

Nothing in these Payment Terms limits any rights or remedies available to a consumer under applicable law.

TerraCelest reserves the right, subject to applicable law, to investigate transactions that appear suspicious, unauthorised, fraudulent, or inconsistent with the information provided during checkout.

Where necessary, a transaction may be delayed, rejected, or referred for additional verification.

TerraCelest may retain records relating to transactions, including order references, payment references, transaction status, amounts, dates, and relevant communications, for legitimate business, accounting, security, legal, and regulatory purposes.

Payment information will be handled in accordance with our Privacy Policy.

Unless otherwise stated, all payments must be made in South African Rand (ZAR).

Where a customer's bank or payment provider performs a currency conversion, any resulting exchange rate or additional charge is determined by that provider or financial institution.

Customers may also be subject to the terms, conditions, privacy policies, and security requirements of the payment provider used to complete the transaction.

TerraCelest may update these Payment Terms from time to time.

The version applicable to a transaction will be the version presented or applicable at the time the transaction is made, subject to applicable law.

For payment-related enquiries, customers should contact TerraCelest using the contact details provided on the TerraCelest website.